FAQ

Products

Are all of your products vegan?

All the fashion and all cosmetics in our store are vegan and cruelty-free. Mostly, they do have a certificate like PeTA vegan or they are made by small workshops / artisan brands and we know and trust the artisan.

With regards to the books the reality nowadays unfortunately is that for hardcovers glue with animal grease is generally used. In bookbinding for paperbacks the glues used are usually water-based.

What about the production process and the environment?

We think that if you really love animals, you also need to protect their environment. Thus, we also take into account the production process and mostly offer products that use natural materials and are organic to minimize the negative impact on the environment that any product has.

Also we care about human animals and prefer fair trade products and brands that care about their workers and suppliers' workers or artisan products where the owner is the worker :-).

Shipping

Which countries do you ship to?

We are shipping to Spain (Peninsula and Baleares), as well as to Andorra, Austria, Belgium, Denmark, France, Germany, Liechtenstein, Luxembourg, Netherlands, Portugal, Sweden, and Switzerland.

What are the shipping charges?

Shipping charges for the countries mentioned above are:

  • 5,95€ for orders below 70€
  • free for orders of 70€ and more

If you would like to order something from another country, please contact us.

What are the terms on returns?

Unused items purchased in our store can be returned within 30 days. You only pay the shipping charges applicable for the return.